Welcome to LAROWA. These Terms and Conditions govern your use of our website, www.larowa-store.com, and your purchase of products from LAROWA. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. General Information

LAROWA provides home, kitchen, outdoor, and lifestyle products through our online store. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates on our website.

It is your responsibility to check this page periodically for changes. Continued use of our website after changes are posted means you accept those changes.

2. Eligibility to Use Our Website

By using our website and placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree not to use our website for any unlawful, fraudulent, harmful, or unauthorised purpose.

3. Product Information

We aim to display product descriptions, images, prices, and availability as accurately as possible. However, product colours, packaging, measurements, and appearance may vary slightly depending on your device screen, supplier updates, or manufacturing differences.

We do not guarantee that all product descriptions, images, prices, or other content on the website will always be completely accurate, complete, reliable, current, or error-free.

If a product is listed at an incorrect price or with incorrect information due to an error, we reserve the right to cancel or refuse any order placed for that product.

4. Prices and Payments

All prices displayed on www.larowa-store.com are shown in the currency available at checkout.

We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

Payment must be completed at checkout using one of the available payment methods. By placing an order, you confirm that the payment details provided are valid and that you are authorised to use the selected payment method.

5. Order Acceptance

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order request, but it does not guarantee acceptance of the order.

We reserve the right to refuse, cancel, or limit any order for reasons including product availability, suspected fraud, incorrect pricing, incorrect product information, payment issues, or shipping restrictions.

If your order is cancelled after payment has been taken, we will issue a refund to the original payment method where applicable.

6. Shipping and Delivery

We aim to process and deliver orders as efficiently as possible. Delivery times may vary depending on the destination, product availability, courier service, customs processing, and other factors beyond our control.

Any delivery times shown on our website are estimates only and are not guaranteed.

Customers are responsible for providing accurate shipping information. LAROWA is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping details provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempt, or refusal to accept delivery, additional shipping fees may apply.

7. Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs fees, import duties, taxes, or other charges. These charges are the responsibility of the customer unless otherwise stated at checkout.

LAROWA is not responsible for delays caused by customs processing or local import regulations.

8. Cancellations, Returns, and Refunds

Customers may have the right to cancel an order within 14 days of receiving the goods, unless an exception applies.

To request a cancellation, return, or refund, contact us at contact@larowa-store.com with your order details.

Returned items must be unused, in their original condition, and in the original packaging where possible. Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Refunds will be processed to the original payment method after the returned item has been received and inspected. Refund processing times may vary depending on your payment provider.

We reserve the right to refuse a refund if the returned product is used, damaged by the customer, incomplete, or not returned in acceptable condition.

9. Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect item, contact us at contact@larowa-store.com as soon as possible with your order number, a description of the issue, and clear photos or videos of the product and packaging.

After reviewing the issue, we may offer a replacement, refund, or other suitable solution depending on the situation.

10. Non-Returnable Items

Certain items may not be eligible for return where applicable by law, including:

• Items that have been used, damaged, or altered after delivery
• Items returned without original packaging where this affects resale condition
• Personalised, customised, or made-to-order items
• Hygiene-related products that have been opened or used
• Clearance or final sale items where clearly stated at purchase

This does not affect your legal rights in relation to faulty or incorrectly supplied goods.

11. Promotions and Discount Codes

Promotions, discount codes, and special offers are subject to availability and may be changed, suspended, or cancelled at any time without prior notice.

Discount codes must be used according to the terms stated with the offer. Only one discount code may be used per order unless otherwise stated.

12. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

You agree to provide accurate, current, and complete account information and to update it when necessary.

13. Intellectual Property

All content on www.larowa-store.com, including text, images, logos, graphics, product content, design elements, and website layout, belongs to LAROWA or its content providers and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from our website without written permission from LAROWA.

14. Prohibited Uses

You agree not to use our website:

• For any unlawful purpose
• To violate any local, national, or international laws or regulations
• To infringe upon our intellectual property rights or the rights of others
• To submit false or misleading information
• To upload or transmit viruses, malware, or harmful code
• To interfere with the security or functionality of our website
• To attempt to gain unauthorised access to our systems

15. Limitation of Liability

To the fullest extent permitted by law, LAROWA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so.

16. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience only. We are not responsible for the content, privacy practices, terms, or actions of third-party websites.

17. Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you agree to the collection and use of your information in accordance with our Privacy Policy.

18. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms and Conditions, your use of our website, or purchases from LAROWA shall be subject to the jurisdiction of the courts of England and Wales.

19. Contact Information