Thank you for shopping with LAROWA. We want you to feel confident when shopping with us. This Returns & Refund Policy explains how returns, refunds, exchanges, and damaged item requests are handled for orders placed through www.larowa-store.com.

1. Return Eligibility

You may request a return if your item is unused, in its original condition, and in its original packaging where possible. To start a return request, please contact us at contact@larowa-store.com with your order number and reason for return.

To be eligible for a return, the item must:

• Be unused and undamaged
• Be in its original condition
• Include original packaging where possible
• Include all accessories, parts, manuals, or included items
• Be returned only after receiving return approval from LAROWA

2. Return Timeframe

Return requests should be made within 14 days of receiving your order. Requests made after this period may not be accepted unless the item is faulty, damaged, or incorrect.

3. Refund Summary

4. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at contact@larowa-store.com.

Please include the following information:

• Your order number
• A clear description of the issue
• Clear photos or videos of the item
• Photos of the packaging, if the package arrived damaged

After reviewing your request, we may offer a replacement, refund, or another suitable solution depending on the issue.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used, damaged, washed, altered, or assembled incorrectly by the customer
• Items not returned in acceptable condition
• Items missing parts, accessories, manuals, or packaging where this affects resale condition
• Personalised, customised, or made-to-order products
• Hygiene-related products that have been opened or used
• Final sale, clearance, or discounted items where clearly stated at the time of purchase

This does not affect your legal rights in relation to faulty, damaged, or incorrectly supplied goods.

6. Return Shipping Costs

Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect. If the return is due to customer preference, wrong size, wrong choice, or change of mind, return shipping costs may not be refundable.

If the return is approved due to an error on our side, such as a damaged, faulty, or incorrect item, we will review the case and provide the appropriate return instructions.

7. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method. Refund processing times may vary depending on your bank, card provider, or payment processor.

Please note that original shipping fees may not be refundable unless the return is due to a faulty, damaged, or incorrect item.

8. Exchanges

Exchanges may be available depending on product availability. If you would like to exchange an item, please contact us at contact@larowa-store.com with your order details.

If the requested replacement item is unavailable, we may offer a refund or another suitable solution.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at contact@larowa-store.com.

Orders can only be cancelled before they have been processed, fulfilled, or shipped. Once an order has been sent to our manufacturing partners, suppliers, or fulfilment partners, cancellation may no longer be possible.

10. Supplier-Fulfilled Products

Some products are shipped directly from our manufacturing partners or suppliers. After you place an order, the product may be sent to the supplier for processing and fulfilment.

Because of this, return instructions may vary depending on the product and fulfilment location. Please contact us first before returning any item so we can provide the correct return instructions.

11. Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account again. Then contact your card provider or payment provider, as it may take some time before your refund is officially posted.

If you have completed these steps and still have not received your refund, contact us at contact@larowa-store.com.

12. Contact Information